Crisis Communication:
A National Study of Leadership During the Financial Crisis
© 2009 - Ruby A. Rouse, PhD & Rich S. Schuttler, PhD

Perceptions of the Financial Crisis

Items were generated based on published media reports describing employees’ concerns about the financial crisis. A subject matter expert panel of representatives from various industries evaluated the validity of each item. Prior to data analysis, items were tested for reliability.

 

The supervisors at my organization effectively communicate with employees about how the financial crisis influences:

Strongly disagree

Disagree

Uncertain

Agree

Strongly Agree

The profitability of our organization

m

m

m

m

m

The risk of layoffs

m

m

m

m

m

The possibility of lower salaries, less benefits, etc.

m

m

m

m

m

NOTE: The items above are only a partial list of the financial crisis measures used in the study.

 

Supervisor Leadership & Communication Inventory (SLCI)

The SLCI measures the perceptions of supervisors and employees. The diagnostic tool, which has been validated by two independent subject matter expert panels and repeatedly tested for reliability, measures an individual’s level of agreement with a series of 53 statements about supervisor leadership/communication, employee behavior, and organizational performance.

 

Construct

# items

Cronbach's alpha

Supervisor leadership

15

.96

Supervisor communication

18

.96

Employee behavior

15

.85

Organizational outcomes

5

.86

Total Items & Overall Reliability

53

.91

 

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