Crisis Communication:
A National Study of Leadership During the Financial Crisis
2009 - Ruby A. Rouse, PhD & Rich S. Schuttler, PhD


         Dr. Tom Box
Associate Professor of Strategic Management

        Dr. Carolyn M. DeLeon
VP HR & Organizational Development

         Dr. Jimmie Flores
Associate Professor of Strategic Management

Dr. Richard Schuttler is an international public speaker, educator, and author. He has 20-years of diversified, domestic and international management/leadership improvement expertise within academic, federal/state governments, and Fortune 1,000 environments. He has mentored executives, faculty, and students from around the

Dr. Ruby A. Rouse has over 17 years experience working as a director of marketing for various organizations, including a million dollar dental practice in South Texas as well as a private investment firm in San Antonio. Her current research focuses on the Supervisor Leadership and Communication Inventory (SLCI), a diagnostic tool to measure the influence of supervisor leadership and communication on employee

behavior. Having held a variety of leadership positions in business and higher education, Rouse is a faculty member at University of Phoenixs School of Advanced Studies where she facilitates doctoral level courses. Her publications specialize in marketing, research, communication, and healthcare, including articles in the Journal of Behavioral Medicine, Journal of Leadership Studies, Health Marketing Quarterly, Health Communication, and Journal of Professional Services Marketing.

world in a variety of professional leadership and management settings. Schuttler is the author of the book Laws of Communication: The Intersection Where Leadership Meets Employee Performance. In collaboration with Rouse, Schuttler developed the Supervisor Leadership and Communication Inventory (SLCI), used to assess and improve manager, employee, and organizational performance of health care organizations. The former dean of the University of Phoenixs School of Advanced Studies, Schuttler is the owner of Organizational Troubleshooter, LLC.


         Dr. Judith B. Kaplan
Director - Quality & Risk Management

        Francisco J. Melero
Owner - Melero International

         Timothy R. Taylor
Director - DW Associates, LLC


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